Privacy Policy

1. Introduction

We at The UGC Agency ("we," "us," or "our") respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theugcagency.com or engage with our UGC video production services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and company name that you voluntarily provide when submitting our consultation form (processed via Web3Forms).
• Website Analytics Data: We collect anonymized usage data such as pages visited, time spent on site, browser type, device type, referring URL, and approximate geographic location through analytics tools.
• Communication Data: Any information you provide when contacting us via email or other communication channels.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and consultation requests in a timely manner.
• To provide, operate, and maintain our UGC video production services.
• To improve and optimize our website experience based on user behavior and analytics.
• To send you updates, marketing communications, and promotional materials — only with your explicit consent. You can opt out at any time.
• To comply with legal obligations and enforce our terms of service.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Web3Forms: Our consultation form submissions are processed through Web3Forms, which acts as a data processor on our behalf.
• Analytics Providers: We use analytics services to understand website usage patterns. These providers receive anonymized data only.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies

Our website uses cookies to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: These are necessary for the website to function properly and cannot be disabled.
• Analytics Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously.

We do not use third-party advertising cookies. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it. Our website uses SSL (Secure Sockets Layer) encryption to ensure that data transmitted between your browser and our servers remains secure.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuously improving our safeguards.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal data, subject to any legal obligations requiring us to retain it.

To exercise any of these rights, please contact us at hello@theugcagency.com. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites, services, or platforms that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently gathered personal data from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at hello@theugcagency.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: hello@theugcagency.com
• Website: theugcagency.com

We will do our best to address your inquiry promptly and transparently.